Return & Refund Policy

We want you to be completely satisfied with your purchase. However, due to the nature of perfume oils, we have specific guidelines for returns and exchanges.

Returns & Exchanges

For hygiene and safety reasons, we do not accept returns or exchanges on opened or used perfume oils. If you are unsure about a scent, we recommend purchasing a sample size before committing to a full bottle.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 15 days of receiving your order at support@naimaessence.com with your order number and photos of the item. We will gladly send a replacement or issue a refund if the product is defective.

Cancellations & Refunds

* Orders can be canceled within 24 hours of purchase if they have not yet been shipped.
* Refunds are only issued for damaged, defective, or incorrect items.

Exchanges

We do not offer exchanges for perfume oils unless the product is damaged or incorrect.

Contact Us

If you have any questions about our return policy, please email us at support@naimaessence.com, and we will be happy to assist you