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Orders
Below are some of are common questions about orders
How can I place an order?
You can place an order directly through our website by browsing our collection of luxurious oud perfumes. Simply select your desired product, add it to your cart, and proceed to checkout.
Can I modify or cancel my order?
If you need to make changes or cancel your order, please contact us immediately at naimaessenceperfume@gmail.com. We’ll do our best to accommodate your request if the order hasn’t been processed yet.
How can I track my order?
Once your order is dispatched, you’ll receive a confirmation email with a tracking number to monitor your delivery.
What payment methods do you accept?
We accept all major payment methods, including Visa, Mastercard, Apple Pay, PayPal, and Klarna for a seamless shopping experience.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What are your shipping options?
We offer standard and express shipping options. Enjoy free shipping on all orders over £50. Shipping times may vary based on your location.
Do you ship internationally?
Yes, we ship internationally. Shipping fees and delivery times will be calculated at checkout based on your location.
What is your return policy?
We want you to love your purchase. If you’re not completely satisfied, you can return your item within 14 days of receipt, provided it is unused and in its original packaging.
How do I initiate a return or exchange?
To start a return or exchange, please contact our team at naimaessenceperfume@gmail.com with your order number and reason for the return. We’ll guide you through the process.
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